Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What shipping options are available for domestic and international orders?
We offer complimentary tracked shipping on all UK orders over £500. For international customers, we provide secure global shipping via DHL Express, with delivery times typically ranging from 3 to 7 business days depending on your location.
How can I ensure I am ordering the correct ring size?
To ensure a perfect fit, we offer a complimentary physical ring sizer that can be mailed to your home. Alternatively, you can consult our online sizing guide or visit our Harrogate showroom for a professional fitting.
What is your return policy for online purchases?
We offer a 14-day return period for all online orders, provided the items are in their original, unworn condition with all security tags intact. Please note that bespoke commissions and engraved items are non-refundable.
Are your gemstones and diamonds ethically sourced?
Sustainability and ethics are at the heart of Ogden of Harrogate. We strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free, and we work exclusively with reputable suppliers who meet our high standards of social responsibility.
Do you offer bespoke design services?
Yes, our master jewelers specialize in creating one-of-a-kind bespoke pieces. You can book a consultation with our design team to transform your vision into a handcrafted reality using the finest precious metals and stones.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. For added flexibility, we also offer secure checkout through PayPal and interest-free financing options for eligible purchases.