Returns & Exchanges

At Ogden of Harrogate, we strive for excellence in every piece; if you are not completely satisfied with your purchase, you may return your items within 14 days of receipt for a full refund or exchange. Please ensure all items remain in their original, unworn condition with all luxury packaging and security tags intact.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully place your items back into their original presentation boxes and use a secure outer shipping carton to prevent damage.

• 3.
  Ship via Insured Courier

  Affix the provided return label and ship your package using a tracked and insured service to guarantee safe arrival at our Harrogate boutique.

• 4.
  Quality Inspection & Refund

  Once received, our specialists will inspect the item's condition and process your refund to the original payment method within 5-7 business days.